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Terms of Use

Terms of Use for the Pothole Reporter mobile application. Please read these terms carefully before using the App.

Last updated: 12 February 2026

1. Introduction and Acceptance of Terms

These Terms of Use (“Terms”) govern your access to and use of the Pothole Reporter mobile application (“App”), operated by Quantum Pivot (“we”, “us”, “our”), a company registered in the United Kingdom.

By downloading, installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the App. We recommend that you print or save a copy of these Terms for your records.

2. Description of Service

Pothole Reporter is a mobile application that enables users to report potholes and road surface defects by submitting user-generated reports, including photographs and location data. The App is designed to facilitate community awareness of road conditions.

We do not guarantee that any report submitted through the App will be reviewed, acted upon, or result in any repair or remedial action by any local authority, council, highway agency, or other body. Reports submitted through the App are informational only and do not constitute formal complaints to, or communications with, any governmental or public body unless expressly stated otherwise.

3. Account Registration and Security

To use certain features of the App, you may be required to create an account. When registering, you agree to:

  1. provide accurate, current, and complete information;
  2. maintain and promptly update your account information to keep it accurate, current, and complete;
  3. maintain the security and confidentiality of your login credentials;
  4. accept responsibility for all activities that occur under your account; and
  5. notify us immediately at support@quantumpivot.dev if you become aware of any unauthorised use of your account.

We reserve the right to disable any account at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.

4. User Responsibilities

You are solely responsible for your use of the App and any content you submit. You agree to:

  1. submit only accurate and truthful reports of genuine road surface defects;
  2. not submit false, misleading, or fraudulent reports;
  3. not upload or transmit any content that is offensive, defamatory, obscene, threatening, abusive, or otherwise objectionable;
  4. not use the App for any unlawful purpose or in contravention of any applicable law or regulation;
  5. not interfere with or disrupt the operation of the App or the servers or networks connected to it;
  6. not impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity; and
  7. comply with all applicable local, national, and international laws and regulations in connection with your use of the App.

5. User-Generated Content

The App allows users to submit reports, photographs, descriptions, and other content (“User Content”). You acknowledge and agree that:

  1. we do not verify, endorse, or guarantee the accuracy, completeness, or reliability of any User Content;
  2. User Content represents the views and opinions of the individual users who submit it, and does not reflect our views or opinions;
  3. we are under no obligation to monitor, review, edit, or remove User Content, although we reserve the right to do so at our sole discretion;
  4. there is no guarantee that any pothole or defect reported through the App will be repaired or addressed by any authority;
  5. reliance on any User Content is at your own risk; and
  6. by submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, adapt, publish, distribute, and display such User Content in connection with the operation and promotion of the App.

6. Licence to Use the App

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download, install, and use the App on a compatible mobile device that you own or control, solely for your personal, non-commercial purposes.

This licence does not allow you to:

  1. distribute or make the App available over a network where it could be used by multiple devices at the same time;
  2. sublicence, lease, lend, sell, resell, or otherwise transfer the App or any rights therein to any third party;
  3. copy, decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the App; or
  4. remove, alter, or obscure any proprietary notice or label on or in the App.

We reserve the right to revoke this licence at any time, for any reason, without notice or liability to you.

7. Intellectual Property

The App and its entire contents, features, and functionality — including but not limited to all information, software, code, text, displays, graphics, photographs, images, audio, video, design, presentation, selection, and arrangement thereof — are owned by Quantum Pivot, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trade mark, patent, trade secret, and other intellectual property or proprietary rights laws.

8. Prohibited Uses

You agree not to use the App in any way that:

  1. violates any applicable law, regulation, or these Terms;
  2. is fraudulent, false, misleading, or deceptive;
  3. infringes upon the intellectual property or other rights of any third party;
  4. harasses, abuses, threatens, or intimidates any person;
  5. involves the transmission of unsolicited advertising, spam, or other forms of solicitation;
  6. introduces viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
  7. attempts to gain unauthorised access to, interfere with, damage, or disrupt any parts of the App, the server on which the App is hosted, or any server, computer, or database connected to the App;
  8. uses any automated system, including robots, spiders, or scrapers, to access the App;
  9. collects or harvests any personally identifiable information from the App; or
  10. encourages or enables any other person to do any of the foregoing.

9. Disclaimer of Warranties

THE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

Without limiting the foregoing, we do not warrant that:

  1. the App will be available at all times, uninterrupted, secure, or error-free;
  2. the results obtained from the use of the App will be accurate, reliable, or complete;
  3. the quality of any information or other material obtained through the App will meet your expectations;
  4. any defects or errors in the App will be corrected; or
  5. the App is free of viruses or other harmful components.

Any reliance you place on information provided through the App — including User Content, pothole reports, road condition data, and location information — is strictly at your own risk.

10. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation; or
  3. any matter for which it would be illegal to exclude or limit liability.

Subject to the foregoing, to the fullest extent permitted by law:

  1. we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, loss of goodwill, or loss of revenue, whether or not we have been advised of the possibility of such damages;
  2. we shall not be liable for any damage to your mobile device, computer system, or loss of data that results from your use of the App or the downloading of any content from the App;
  3. we shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials;
  4. we shall not be liable for any loss or damage arising from inaccurate, incomplete, or misleading User Content or pothole reports; and
  5. our total aggregate liability to you for all claims arising out of or relating to the use of, or inability to use, the App shall not exceed the greater of (i) one hundred pounds sterling (GBP 100) or (ii) the total amount paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

11. Indemnification

You agree to defend, indemnify, and hold harmless Quantum Pivot and its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, actions, demands, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  1. your use of, or conduct in connection with, the App;
  2. any User Content you submit, post, or transmit through the App;
  3. your violation of these Terms;
  4. your violation of any applicable law, regulation, or third-party right; or
  5. any claim that your User Content caused damage to a third party.

This indemnification obligation shall survive the termination of these Terms and your use of the App.

12. Suspension and Termination

We may, at our sole discretion and without prior notice or liability to you: suspend or restrict your access to all or part of the App; deactivate or delete your account and all related information and files in your account; or terminate your right to use the App, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use the App will immediately cease.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes, we will endeavour to provide notice through the App or by other means prior to the changes taking effect. Your continued use of the App after any changes to these Terms constitutes your acceptance of the revised Terms.

14. Third-Party Services

The App may contain links to, or integrate with, third-party websites, services, or resources. We are not responsible or liable for the availability, accuracy, or content of any third-party services, any products or services available through them, or any loss or damage caused by your use of, or reliance on, them.

15. Apple-Specific Terms

The following additional terms apply if you download the App from the Apple App Store:

  1. You acknowledge that these Terms are between you and Quantum Pivot only, and not with Apple Inc. (“Apple”). Quantum Pivot, not Apple, is solely responsible for the App and its content.
  2. Your use of the App must comply with the App Store Terms of Service.
  3. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
  4. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
  5. Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App.
  6. In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Quantum Pivot, not Apple, shall be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
  7. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms. The remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Quantum Pivot regarding your use of the App and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

19. Contact Information

If you have any questions, concerns, or complaints about these Terms or the App, please contact us at:

Quantum Pivot
Email: support@quantumpivot.dev